![]() Our Retail POS support team is here to assist you 24/7! Contact us by email, chat, or phone for further assistance. If the sale receipt prints, your printer is paired with Retail POS. ![]() ![]() Open the Retail POS app and tap the Menu icon (☰) > Sales history.To retest your printer's connection to Retail POS, perform a manual test print following these steps: Plug your printer into a power source using the provided cable and leave your printer turned off.Tap on the toggle to turn it Off and tap to turn it On. Under my Devices, ensure your printer is listed as Connected.Tap on the Bluetooth toggle to turn it off and tap to turn it on. On your iPad, tap Settings > Bluetooth.Plug your printer into a power source using the provided cable and leave the printer turned off.If your printer is connected to your router or wall through the LAN cable, unplug and replug the cable connecting your printer.Under Receipt printer, ensure your printer is listed and paired.The next page will direct you to enter the login credentials. Enter the printer’s IP address and tap Go. Open the Retail POS and tap the Menu icon (☰) > Settings > Hardware. On an iPad or computer connected to the Revel network, open Safari or a web browser.A test receipt with your printer's information will print. If your printer has a FEED button, press and hold the button until the printer powers on to perform a hardware self-test.Plug the printer into a power source using the provided cable and leave your printer turned off.If your printer is connected to your computer through the USB cable, disconnect and reconnect the cable to your printer.Once your iPad has restarted, depending on your connectivity type, follow these steps: Move & Archive files in Folders Play Video and Audio files Duplicate files and change file types. To troubleshoot connectivity issues, follow these steps:Ģ. Print ALL iPhone & iPad content to ALL Printers. If your printer's paper roll is inserted correctly and does not print, it may be related to connectivity issues. If you are having trouble with your receipt printer while on your iPad, here are a few steps to solve them.įirst, check if your printer is powered on and has paper.
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